FAQ
Order Entry – Do you have a minimum dollar order?
No! Items only need to be ordered in their sellable units such as one bundle or one case.
Can I add my purchase order number to my order?
Yes. At checkout you have an option of adding your purchase order number to your order.
What are my payment options?
We accept payment via Visa, MasterCard, American Express, Discover, and also offer credit terms for approved accounts. Contact us for a credit application.
How will my order ship?
Your order will ship in the most economical way available based upon what you have purchased and your location.
When will my order ship?
In-stock orders placed before 5 p.m. ship same day!
Are my purchases subject to sales tax?
Applicable taxes will be charged on your full purchase unless we have a tax certificate on file. If you have a tax form on file with us you will not be charged tax on any of your purchases unless at checkout you change the tax status of the item to yes.
Returns – Can I return products?
Yes. Items must be in full units and packed in their original packaging in resalable condition. No partial units may be returned for credit. Please contact us for return instructions.
Security – Is your website secure?
Yes! Order in confidence! We use Veri-Sign 128 bit encryption security and also subscribe to McAfee Secure. To maintain security to your account, never share your password with anyone and make sure to log out of our site and close browser on shared terminals
Because we value your time and your business we offer the following:
- Our customers have 24/7 access to our product selection, pricing, ordering and tracking information!
- Add items to your cart directly from a section’s item list or from your very own item’s detail listing. (Please note: Our site will only allow entry of quantities that match our selling units)
- Any custom items not shown in our catalog can be added once we’ve defined your needs and can be ordered direct from our site once custom item has been set up for you
- Easy to use search and advance search features make it fast for you to find what you’re looking for. Search for products with the product index and shop by category features. Just click on the topic/section you’re interested in to view selections.
- Our quick catalog order feature allows you to order quickly, so you can focus on areas of importance to you allowing us do the rest. Just enter the part number and quantities. You also have the option to repeat an order previously placed by clicking your My Account tab on our site.
- Choose from UPS, Local Truck Delivery or Best Way Carrier. Freight options will appear that are applicable to you based on items you’ve ordered and your ship-to location.
- An order acknowledgement will be emailed to you after placing your order
